The Opportunity
Join Plan International Australia as our Lead Systems Analyst, where you’ll drive strategic management and enhancement of our Salesforce CRM and interconnected platforms. Your expertise will directly amplify our ability to advocate for children’s rights and equality for girls globally.
Who are we?
Plan International is a global not-for-profit, working to change the world so that all children can live happy and healthy lives, and so that girls in all their diversities can take their rightful place as equals.
At Plan International Australia, we celebrate diversity. We deeply believe all different opinions and experiences will enrich our team and represent our beneficiaries and partners across the globe. Our commitment to an inclusive workplace culture means we embrace working with all sectors of the community.
For 85 years we’ve worked hand-in-hand with local communities, so babies can survive their first 1000 days, so children can learn in safe environments, so girls can strive for work outside the home, so young people can speak up for their rights. We know that girls are the most marginalised by poverty, and for too long have been held back from reaching their full potential. This is why we work with all children to solve poverty but especially girls. We have a long history, but our approach is new. We’re secular, and we view the children, families and local communities we work with as our partners and our equals.
Possibility. Opportunity. Equality. Partnership. Love. Humanity. This is what we stand for.
What is it really like?
Reporting to the Associate Director, Data & Insights, you’ll lead the optimisation and strategic development of our Salesforce CRM ecosystem. Key responsibilities include:
- Strategic Leadership and Collaboration
- Act as the primary liaison between Data & Insights and fundraising stakeholders.
- Collaborate closely with senior data management to ensure data integrity and governance.
- Mentor and manage a Salesforce Administrator, fostering best practices and professional growth.
- Process Optimisation and Automation
- Analyse existing workflows and identify opportunities for automation and efficiency.
- Develop and maintain low-code/no-code automation solutions (Salesforce Flow, Make, Workato).
- Ensure integration of fundamental systems including telephony, child sponsorship data exchanges, and donation forms.
- Salesforce Management & Strategy
- Customise Salesforce and integrated platforms to improve user and donor experiences.
- Continuously evaluate new technologies, ensuring alignment with organisational objectives.
- Own and develop the Salesforce CRM roadmap.
Who are you?
You are a passionate Systems Analyst dedicated to process improvement, technology integration, and making a meaningful social impact. You bring:
- 4+ years Salesforce CRM experience (configuration, customisation, security, Flows).
- Strong analytical skills in business process mapping and automation.
- Hands-on expertise with automation tools (Make, Workato, IPaaS, APIs).
- Experience mentoring team members and aligning technological solutions with organisational goals.
- Alignment with Plan International Australia’s feminist leadership principles and safeguarding commitments.
Our commitment
We hire for potential, not just experience. Your unique perspective, whether from professional achievements or lived experience, could be exactly what we need. Don’t tick every box? Apply anyway – you might be the innovator we’re looking for.
We’re dedicated to building a team that reflects Australia’s diversity. We actively encourage applications from Aboriginal and Torres Strait Islander peoples and individuals from all cultural backgrounds.
Benefits
- We operate in a hybrid model, working from home or the office, and with capability to support remote workers interstate
- An open workplace in a central location in Melbourne CBD
- A culture that genuinely supports work-life integration
- We care about people’s learning and career ambitions and have a learning & development framework to support this
- Regular team connections through events and offsites
- Salary packaging
- Employee Assistance Program and other initiatives to support your mental health and wellbeing
- An inclusive working environment with various groups such as Diversity, Equity & Inclusion Working Group, Reconciliation Action Plan Group (RAP), Pride Network Committee and Social Committee.
Hours, pay and start date
This full-time, ongoing role offers a competitive salary, classified SCHADS Level 6, with flexibility for the right candidate. Ideal start date is negotiable.
What’s Next?
Intrigued? Submit your resume and a cover letter that shows us how your skills and vision align with our mission. Stand out by sharing specific examples of how you’ll contribute to our work.
Read the full Position Description (PD) and see whether you think the role is right for you. If you’re interested, upload your cover letter and resume through either SEEK or Ethical Jobs. Include in your cover letter how your skills align with the criteria as set out in the PD.
Shortlisted candidates will be invited to interview either virtually or at our Melbourne office. We’re committed to making our recruitment process accessible to all – just let us know what you need.