Donor Care Officer - Communications

  • Central location, Southbank, opposite Flinders Street Station
  • Friendly and supportive culture

We are seeking a Donor Care Officer to join our Donor Services team. This is a great opportunity for an excellent communicator who is keen for a career in fundraising and donor services. This role will focus on the donor care communications that we produce every day (such as thank you letters and receipts), donor account management and support for our volunteer and distribution areas.

We care deeply about what we do and are big-hearted about it. Our passion is to be positive, courageous, forward-looking and supportive.

We are looking for someone who:

  • Can deliver excellent administrative and operational support to the Fundraising department
  • Can provide a positive & empathetic donor experience with effective and efficient processes
  • Is solution-focused
  • Has the perseverance & commitment to achieving high work standards
  • Is communicative and approachable

About Plan International Australia

Plan International is a global not-for-profit, working to change the world so that all children can live happy and healthy lives, and so girls in all their diversities can take their rightful place as equals.

For 80 years we’ve worked hand-in-hand with local communities, so babies can survive their first 1000 days, so children can learn in safe environments, so girls can strive for work outside the home, so young people can speak up for their rights. We know that girls are the most marginalised by poverty, and for too long have been held back from reaching their full potential. This is why we work with all children to solve poverty but especially girls.

We have a long history, but our approach is new. We’re secular, and we view the children, families and local communities we work with as our partners and our equals.

Possibility. Opportunity. Equality. Partnership. Love. Humanity. This is what we stand for.

Stand with us. Stand for equality.

Apply to work with us

To be considered for the role, applicants must attach both, an updated CV and a cover letter clearly stating how their skills and experience meet each of the selection criteria, which is listed on the Position Description, available here.

Please include the title of the role in the subject line and email to

Applications must arrive before 9.00am 19th September 2019

Plan International Australia is an equal opportunity employer and is committed to an inclusive workplace culture that embraces and celebrates diversity. We welcome applications from all sectors of the community because we believe diverse opinions and experiences will enrich our team and best represent our beneficiaries and partners across the globe.

Plan has a zero tolerance for child abuse and is a child safe, girls’ rights organisation. As part of the screening process, candidates will be required to complete a satisfactory National police Check, sign our Child Protection Policy and Code of Conduct, and where necessary complete a Working with Children Check and undergo psychometric testing.

Join Plan International Australia and help create justice for children and equality for girls.