Payment Information

Answers to common questions about regular giving payment options and managing your contributions.

1. How much does sponsorship cost?
2. What are my payment options?
3. Which is the most efficient payment option for Plan?
4. How do I change my payment details?
5. What happens if I miss a payment?
6. How can I discontinue my support and stop payments?
7. What should I do if I am unable to make a payment?

Questions and Answers in Full...

1. How much does sponsorship cost?

   Child sponsorship

   Child sponsorship is a fixed rate of $39 a month. You can pay monthly, quarterly, half-yearly or annually.
   Please note, this rate will increase to $43 from 1 December 2008 for all new sponsors who sign up from that date and for those existing sponsors who have been with Plan for more than 12 months. Learn more about child sponsorship monthly rate increase.

   Children First!

   Children First! project sponsorship starts from $15 month. You can choose to contribute any amount you like above this minimum rate on a monthly, quarterly, half-yearly or annual basis.

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2. What are my payment options?

   Automatic Deductions

   You can choose to make your regular contributions by automatic deductions which is the most cost efficient way to support Plan’s work.

   • Credit Card:
     Using our secure forms on this website, you can enter your credit card details and authorise regular payments from your card.

   • Direct Debit from your bank account:
     You will need to complete a Direct Debit form and return it to Plan to authorise the recurring payments.  View the Direct Debit Service Agreement online.
     

   • Payroll Deductions:
     Your payments can be made direct from your pre-tax pay, which means you can receive an immediate tax benefit each time you donate (subject to your employer's agreement). See our workplace giving page or call 13 PLAN (13 7526) for more details.

   
   

   Manual Payments

   If you choose to make your regular payments manually by cheque, money order or credit card, after you sign-up we will email or post you regular invoices for payment. 
   

   • Pay online:
     Make your contributions by credit card via our secure online service at www.plan.org.au/myplan.

   • Pay by phone:
     Call our Supporter Service team 24 hours, 7 days a week on 13 PLAN (13 7526) or +61 3 9672 3600 for callers outside Australia to make a credit card payment over the phone.

   • Pay by post or fax:
     Complete the remittance advice and return it to Plan with your payment to fax (03) 9670 1130, or post to GPO Box 2818, Melbourne, VIC 3001.

   
   

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3. Which is the most efficient payment option for Plan?

   Plan strives to achieve the greatest efficiency in everything we do. As part of our ongoing commitment to minimise our administration costs we ask that you consider making your sponsorship payments via automatic credit card or direct debit. By choosing one of these preferred payment methods you will be helping us save on administrative costs.
   
   We accept Visa, MasterCard, American Express and Diners Club credit cards.
   

   

   
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4. How do I change my payment details?

   To change from manual to automatic payments or from Credit Card to Direct Debit deductions, or to change your nominated direct debit bank account, download, complete and return the relevant form.
   
   Change payment details for child sponsorship

   Change payment details for Children First!

   Alternatively, contact our Supporter Service team by email or on 13 PLAN (13 7526) to make any changes.

   
   

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5. What happens if I miss a payment?

   Automatic Credit Card deductions:  

   Should your drawing be rejected by your financial institution, Plan will send you a letter or email to advise you and will attempt to redraw within 30 days. At this time all amounts owing will be debited. 
   

   Direct Debit from your bank account:

   If your Direct Debit payment is rejected by the bank, Plan will notify you in writing. Plan will then draw on your account the following month for the missed payment together with your next due amount.
   

   Manual payments by invoice: 

   If you are paying by manual remittance with cheque, money order or credit card and you miss a payment, your next invoice will include the amount missed, together with your new amount to be paid.
   

   
   

   If you know in advance that you may miss a payment, please call Supporter Service on 13 PLAN (13 7526) or +61 3 9672 3600 for callers outside Australia or send us a message and we'll arrange to change the date of your next contribution.

   
   

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6. How can I discontinue my support and stop payments?

   If you feel you are no longer able to support Plan, please send a written confirmation to Plan Supporter Service. Please quote your Plan number, address and contact details. However Plan can offer a number of options which may assist you and suit your needs, so please phone Supporter Service on 13 PLAN (13 7526).

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7. What should I do if I am unable to make a payment?

   Please contact our Supporter Service team at least 7 days prior to your next payment date on 13 PLAN (13 7526) or send us a message and we'll arrange to change the date of your next contribution or discuss other options.
   

   
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