These holidays... give a gift of hope
With a real project gift from Plan you are giving hope to the children and families whose lives are being threatened in communities throughout East Africa.
Find out moreI am having technical difficulties. What should I do?
If you receive an unexpected error message or something strange happens while you are using the site, please make note of the following points and contact us.
The more information you can give us, the quicker we will be able to identify the problem.
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Where were you on the site?
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What were you doing immediately before it happened?
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If you received an error message what did the complete text say?
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Do you have a screen shot of what happened?
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Does this happen repeatedly?
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What Internet Browser were you using (eg. Internet Explorer, Firefox, Chrome, Safari)
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What Operating System are you using? (eg. Windows PC or Mac)
Before going live, new functionality on the site is checked thoroughly with as many combinations of Internet Browsers and Operating Systems as possible. However, there are thousands of combinations and sometimes problems slip through the net. If this is the case, we will try to fix the error as quickly as possible. There are a few very old and rare browsers that we just can't support because they don't have enough functionality to allow the site to work.
It’s probably easier to phone us on 13 PLAN (13 7526) when technical problems arise but if that’s not possible, please send us an email.