Plan customer service ranks top 10 in Australia

Plan's supporter service team

Plan International Australia has ranked among the top 10 customer service providers in Australia.

The latest quarterly report from Customer Service Benchmarking Australia (CSBA) reveals that the best performing industry in terms of overall customer service was the aid and development sector, and within that sector Plan International Australia was the best performing of those surveyed.

Plan's Marketing Director Aimee Suchard-Lowe said that the survey results recognised Plan’s commitment to quality, whether in the developing world or in Australia.

"Our focus is and always will be on doing all we can to help improve the lives of the children and communities that we work with in some of the poorest countries in the world," Mrs Suchard-Lowe said.

"However, we could not do this without our supporters. Every person who supports us financially or otherwise is a crucial partner with Plan in our mission to build a world in which children can reach their full potential.

“We want to ensure supporters receive great service whenever they contact us and that they get all the information they need about how they are helping to make change in the lives of children in the developing world. This survey shows that we are well on the way to achieving that.”

In its quarterly survey, CSBA professional mystery shoppers made more than 4000 telephone calls to companies in 15 industry groups to check and analyse their service levels.

The top 10 companies for customer service from the group surveyed are:

1. University of Western Sydney
2. GWM Water
3. Sydney Water WaterFix
4. Gippsland Water
5. Aurora Energy Business
6. AAMI
7. ActewAGL Retail
8. Flinders University
9. Wannon Water
10. Plan International Australia

For more information on CSBA and the survey, go to www.csba.com.au.

Notes to Editors

Aimee Suchard-Lowe, Marketing Director of Plan in Australia is available for interview.

Contact David Cook on 03-9672 3652 or 0448 816 900 to arrange.